Privacy Policy

This Privacy Policy describes how Playtest Labs LLC (“Company”, “we”, “us”, or “our”) collects, uses, and discloses information about you when you use our mobile applications and other online products and services (collectively, the “Services”), contact our customer service team, engage with us on social media, or otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

1. Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, fill out a form, participate in a contest or promotion, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, and any other information you choose to provide.

Information We Collect Automatically When You Use Our Services

When you access or use our Services, we automatically collect information about you, including:

• Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
• Device Information: We collect information about the mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers (IDFA, GAID, Android ID), and mobile network information.
• Usage Information: We collect information related to your use of our Services, including game install time, level milestones, and frequency of your activity.
• Information Collected by Cookies: We use various technologies to collect information, including cookies and web beacons.

Biometric Information

To verify your identity and prevent fraudulent activities, we may use a third-party service provider to conduct a “liveness check” which involves the collection of face-scan data to create a biometric template. This data is used solely for the purpose of identity verification.

2. Use of Information

We use the information we collect to provide, maintain, and improve our Services. We also use the information we collect to:

• Create and maintain your account and provide customer service.
• Fulfill and manage reward redemptions and send you related information.
• Monitor and analyze trends, usage, and activities in connection with our Services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Verify your identity to ensure compliance with our Single Account Policy.
• Comply with our legal and financial obligations.

3. Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

• With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process.
• If we believe your actions are inconsistent with our user agreements or policies.
• With your consent or at your direction.

4. Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities may use cookies, device identifiers, and other technologies to collect information about your use of the Services and other websites.

5. Social Sharing Features

The Services may offer social sharing features and other integrated tools, which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.

6. Transfer of Information to the U.S. and Other Countries

Playtest Labs is headquartered in the United States, and we have operations and service providers in the United States and other countries. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction.

7. Residents of the European Economic Area

If you are a resident of the European Economic Area (EEA), you have certain rights and protections under the law regarding the processing of your personal data. We process personal data only when we have a legal basis for doing so.

8. Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

9. Your Rights and Choices

You may update, correct, or delete information about you at any time by logging into your account or emailing us. If you wish to delete your account, please contact us.

10. Third-Party Links and Services

Our Services may contain links to other websites or services. We are not responsible for the privacy practices or content of such third-party sites.